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BYL Hub

The system behind every BYL client.

Reviews, WhatsApp and content in one dashboard, set up and run with you by the BYL team.

Get BYL Hub with any BYL service

Four modules, one dashboard

01

Reviews

The problem

Happy customers rarely leave reviews. Unhappy ones do, in public.

How BYL Hub helps

A branded QR code at your counter asks every customer for a rating. Five stars go straight to your Google review page. Anything lower comes to you privately first, so you can make it right.

  • Print-ready standee, table tent, sticker and card designs
  • Email or WhatsApp alert for every piece of feedback
  • Scans, ratings and Google clicks by location
  • Feedback inbox with status and notes
02

WhatsApp AI

The problem

Customers ask the same questions all day: hours, prices, location.

How BYL Hub helps

WhatsApp AI answers from a knowledge base you control, in Malay or English, and hands over to your staff for anything it should not answer.

  • Shared inbox for your team
  • Clear handover rules, including medical questions for clinics
  • Switch the AI off at any time
  • Every conversation is recorded
03

Broadcast

The problem

Past customers forget you between visits.

How BYL Hub helps

Send promotions and reminders to contacts who agreed to hear from you, paced to protect your number.

  • Contact lists with tags and opt-in records
  • Personalised messages with images
  • STOP replies remove contacts automatically
  • Delivery and opt-out report per campaign
04

Status & Content

The problem

Posting is the first thing to slip when the business is busy.

How BYL Hub helps

BYL Hub suggests a week of branded posters and WhatsApp Status posts from your own information. Nothing goes out until you or the BYL team approve it.

  • Branded poster templates in your colours
  • Weekly suggestions with email approval
  • Scheduled publishing, up to three posts a day
  • Health-advertising checks for clinics

See it working

Try the rating page your customers would see, or look through sample posters made with BYL Hub for a demo clinic.

Book a walkthrough
Sample posters for a demo business

Built with care for your customers’ data

  • A privacy notice on every form, with export and deletion on request
  • Customer data stays private to your business and is never sold
  • Human approval for every AI-written post
  • Health-advertising guardrails for clinics

Coming to BYL Hub

Google Maps ranking reports that show, street by street, where your business appears for the searches that matter.

Common questions

Can I buy BYL Hub on its own?

No. BYL Hub is included with BYL services and set up by our team, so it is always connected to the marketing we run for you.

Which WhatsApp number does it use?

Your business number handles replies and Status posts. A separate number can be used for broadcasts. We set this up with you during onboarding.

Who decides what the AI says?

You do. The AI answers only from the knowledge base you and our team maintain, and hands over to your staff when it is unsure.

Do I own my data?

Yes. You can export feedback and contacts at any time, and customer data is deleted on request.

Get BYL Hub with any BYL service

A free 30-minute consultation. We look at how customers find, choose and contact you today, and where the gaps are.

Book a consultation